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FAQ
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I live out of state and I want to book for a custom order what should I do?

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No problem, once you just fill out the custom design form our designer will contact you to help create your dream!

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How long does it take for my order to be shipped out?

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* For a custom order please book at least 90 days before needed​

* For pattern, sample, and illustrations please book at least 60 days before needed

Once order is completed and shipped out it will take 5 - 7 days to be received 

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What is the starting price for patterns or sample?

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For patterns and samples the price start between $45 - $65. *Note price may change based on project.

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Before ordering a custom garment I wanted to know how much it will cost, how can I find out?

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Unfortunately, we will not be able to give you a price until you fill out our custom design form and list all the detail. From there we can give you a quote. *Note quote may change after consultation with the designer.

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Do you provide International delivery?

 

We ship within all 50 U.S. States. We're constantly evaluating options. Stay tuned for more information as it becomes available.

 

How do I return an item?

 

Since we create custom garments and edit any items that are bought in store, all sales are final. 

 

I didn't receive an order confirmation or shipping confirmation. What should I do?

 

    First double check your email or email spam folder to see if the tracking information is there. All tracking information email comes from PayPal. If not please contact us @ infojackieannette@gmail.com

 

   To ensure you receive all your important e-mails from us, please add infojackieannette@gmail.com as a trusted website domain in your spam filter. 

 

  If you have questions or would like to place a new order please Contact Us.

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How do I track my order?

 

After you order has been placed you will recieved an email confirmation. Once your order has been shipped you will receive another email from Jackie Annette with the tracking number through USPS. 

 

How do I change my account information?

 

At the top of the page you can Login to your account and change any information and save.

 

How do I choose my right size at Jackie Annette?

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An easy way to calculate your size is to use your clothing size. Please note that same size garments may still vary depending on fit. Our Designer will meet with you to measure to get your proper measurements. If you are located out of state you may have to provide your own measurements. 

 

How do I wash Jackie Annette garments?

 

 Make sure you follow the care instructions on the label. All garments must be dry cleaned for proper care and lasting life!

 

 How do I cancel or edit a placed order?

 

To cancel an order that has been shipped please Contact Us.

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If you would like to edit your order by added product to it please contact us within the 24 hour window. This way we cancel your order and let you place and new one and it will still be shipped at the same time as your old one. 

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